nustar app Privacy Policy for Philippine Members

When you register and use nustar app, we collect certain personal information that is necessary to operate your account and deliver a safe, personalised experience for Philippine members. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification. We also collect transactional data such as deposit amounts, withdrawal requests, and payment method details to process your financial transactions accurately and securely. During your sessions on the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session timestamps — this helps us detect unusual activity and protect your account. If you contact our support team, we retain records of those communications to improve our service and resolve any disputes efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and fraud prevention purposes.

The personal data we collect is used exclusively to operate, maintain, and improve the nustar app platform for members across the Philippines. Your account details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only you can access your account. We use technical and behavioural data to detect fraudulent activity, prevent unauthorised access, and maintain the integrity of our games and payment systems. From time to time, we may use your contact information to send you important account notifications, security alerts, or updates about changes to our terms and policies — these communications are not optional as they relate directly to your account. If you have opted in to receive promotional messages, we may also send you information about relevant offers and new features available on the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

nustar app does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information when required to do so by law, court order, or a lawful request from a Philippine regulatory authority. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never disclose your personal data in a way that is inconsistent with this Privacy Policy without your explicit consent.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations. Financial transaction records are kept for a minimum period in line with anti-money laundering obligations and may be retained longer if required by a regulatory investigation or legal proceeding. All personal data stored by nustar app is protected using industry-standard encryption both in transit and at rest, ensuring that your information cannot be intercepted or accessed by unauthorised parties. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff handling member data are trained in data protection best practices. We conduct regular security assessments and vulnerability reviews to identify and address potential risks to our systems. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

As a member based in the Philippines, you have specific rights regarding your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and understandable format. If any of your personal details are inaccurate or out of date, you have the right to request that we correct them promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you wish to withdraw your consent to receive promotional communications, you can do so at any time by updating your account preferences or contacting our support team directly. To exercise any of these rights, please reach out to us at [email protected] and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

nustar app uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that it functions correctly across different devices and browsers. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may arise, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may limit certain features. We do not use cookies to track your activity across unrelated third-party websites or to build advertising profiles. Our cookie practices are reviewed regularly to ensure they remain proportionate and aligned with your privacy expectations as a Philippine member.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to Philippine members. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly via your registered email address or through a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Continued use of the nustar app platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or how your data is handled, please contact our support team at [email protected]. You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full framework governing your use of the platform.